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Accessibility

Perelman Performing Arts Center (PAC NYC) strives to make our performances and facilities accessible to all.

Our accessibility services are offered free-of-charge. Devices for loan are distributed on a first-come, first-served basis at the Ticketing and Information Desk, located in the lobby entrance.

If you have any other questions or concerns, need assistance, or would like to request an accommodation, please contact 212-266-3010 or accessibility@pacnyc.org.

Please be advised that the Citi Accessibility Tunnel and Elevator will be closed for renovations from Tuesday, April 16 to Tuesday, April 30th, 2024. Please check in with a PAC NYC employee at the main entrance stairs for assistance entering the building. They will escort you through our stage door to the main lobby. For any questions, please email accessibility@pacnyc.org. We apologize for the inconvenience.

Getting Here

  • Access-a-Ride (AAR) users can use the AAR bus stop at the front entry of PAC NYC for more convenient pick-ups and drop-offs.
    • The closest Access-A-Ride is located in front of One World (285 Fulton Street) but additional pick-up and drop-off locations can be found at:
      • 285 Fulton Street (One World Trade Center and One World Observatory)
      • 175 Greenwich Street (3 World Trade Center)
      • 160 Greenwich Street (4 World Trade Center)
      • 180 Greenwich Street (9/11 Memorial & Museum)
      • 185 Greenwich Street (the Oculus)
    • Learn More about Access-a-Ride.

Vehicle Access Map:

Transit Access Map:

Virtual Tour:

Services for Patrons who are Blind or Have Low Vision

Alternate Formats

Large print Playbills are available at all performances.

Braille Playbills are available. Both large print and Braille may be obtained from the head usher or ticket taker.

Other PAC NYC print materials will be made available in alternate formats upon request with at least two weeks’ notice. To request a document in an alternate format, please contact 212-266-3010 or accessibility@pacnyc.org.

Audio Description

Audio description is scheduled for select PAC NYC events throughout the year. Using a single earpiece connected to an infrared headset, patrons listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance. Audio describers start pre-show notes approximately 15 minutes before the performance begins.

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the Ticketing and Information Desk. Audio Described performances are marked on our calendar.

Touch tours are made available when possible in conjunction with audio described performances. Touch tours are marked on our performance calendar and space on the tour can be reserved when purchasing your tickets to an Audio Described performance.

For more information on scheduled audio described performances and touch tours contact 212-266-3010 or accessibility@pacnyc.org.

Services for Patrons who are Deaf or Have Hearing Loss

Assistive Listening Devices

Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Infrared assistive listening systems are installed in all theaters and headsets may be used at any seat. Headsets with induction neckloops are available for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset. Devices are distributed free-of-charge on a first-come, first-served basis. Devices are available at the Ticketing and Information Desk. Please request a device from staff as you arrive.

Our Assistive Listening equipment also allows for operation through personal devices by using the WaveCast App. You can download the app on your own device and use your own headphones to experience all Assistive Listening options.

How Does it Work?

1. From your mobile device, download the WaveCast app the Apple App Store or Google Play.
2. Once at the theater, visit the audience services desk for assistance with logging into the proper Wifi network.
3. Our audience services team will help walk you through the app settings prior to the start of the show.

American Sign Language (ASL) Interpretation

American Sign Language (ASL) Interpretation is scheduled for select PAC NYC events throughout the year. PAC NYC partners with Hands On and All Hands In Motion for interpretive services. Please contact Hands On at info@handson.org or 212-740-3087 for more information on the interpreted series for Deaf and Hard of Hearing audience members.  ASL interpreted performances are marked on our calendar.

Captioning

Captioning is available for most PAC NYC performances, and is powered by GalaPro. GalaPro, a free app for on-demand captioning, allows patrons to view captioning at any available performance from any seat at PAC NYC. Patrons can download the https://www.galapro.com/ to their tablet or mobile phone, or can borrow a tablet from our Ticketing and Information Desk. Performances offering Closed Captioning are marked on our calendar.

HOW DOES IT WORK?

  1. From your mobile device, download the GalaPro app from the Apple App Store or Google Play.
  2. A login page will appear. Select GET STARTED NOW or LOGIN if you already have an account.
  3. Once you’re in the theatre, prepare your phone for theater mode. Turn your phone on “Airplane Mode” to access the network.
  4. Turn on your Wifi and connect to the GalaPro network for this show.
  5. Choose the show you are about to see and the service you would like – live captioning.
  6. When you’re ready, click START. The service will begin automatically with the show!

Open-captioning is scheduled for select PAC NYC events throughout the year. At captioned performances, an experienced captioner scrolls up to three lines of text onto a four-foot-long LED sign in sync with the performance. The sign is placed on or near the front of the stage and a section of seats in the front orchestra is made available to patrons who require the service and their guests. Designated captioned events are marked with Open Caption on our performance calendar.

Tickets in the captioned section are available in person, by phone or online at pacnyc.org. When purchasing in person or by phone, please notify staff that you need to sit in the captioned section. When purchasing online, click the Tickets button for the scheduled captioned performance, select the orchestra section and attest to your need for accessible seating by clicking the button with the open captioned symbol. Available seats in the captioned section will be designated with an “OC” on the seating map.

Services for Patrons who have Mobility Disabilities

Accessible Entrances

The accessible Citi Entrance is available just west of the grand stairwell into PAC NYC. All theaters, the restaurant, and Ticketing and Information Desk are accessible. Accessible Ramps and Elevators allow patrons to reach all levels/areas of PAC NYC. Elevators are provided to navigate from the ground level to the main foyer and restaurant and to all levels of the theaters where accessible seating is present. We are grateful for Citi’s commitment to accessibility.

Citi is proud to be an Official Sponsor of The Perelman Performing Arts Center and to offer PAC NYC guests access to the accessible Citi Entrance.

Citi’s mission is to serve our clients by responsibly providing financial services that enable growth and economic progress. Citi continuously supports the Disability community, with internal inclusion networks, advocacy groups, and subject matter experts in different parts of the world. Citi remains committed to building a more accessible and equitable culture where all colleagues can thrive.

This is why Citi proudly sponsors the PAC NYC’s accessible Citi Entrance. Accessibility at Citi.

Accessible Seating

All theaters have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request/purchase wheelchair-accessible locations when ordering tickets. Seats with removable armrests are available in all venues.

Wheelchair accessible seating may be purchased by phone, in person, and online. Open seating locations where a patron may choose to remain in their mobility device or take a provided movable seat are indicated with a wheelchair symbol. Companion seats are indicated with a C. For assistance selecting accessible seats or for more information about accessibility for a person with a disability, please contact 212-266-3010 or accessibility@pacnyc.org.

Accessible Restrooms

Accessible restrooms are located on the 2nd and 3rd level of the building, accessible via elevator from the ground and the main 2nd level lobby.

Three ADA Single use restrooms (Large enough for companion assistance) are located on the 2nd level.

Two ADA Single use restrooms (Large enough for companion assistance) and 4 wheelchair accessible toilets are located on the 3rd level.

Family Services

Three single use restrooms (large enough for family use) are located on the 2nd level of the building and two single use family restrooms are located on the 3rd level.

In the common area of the family use restrooms on the second and third floors, a changing table is available.

PAC NYC fully supports a woman’s right to breastfeed in our public spaces. Access to private lactation and breast-feeding spaces are available upon request at the Ticketing and Information Desk, located in the lobby entrance.