Accessibility

Getting Here

• The NYC Subway has numerous accessible stations at or near the World Trade Center.
  • Plan Your Trip on the NYC Subway.
  • Be sure to check the accessible trip box.

• The PATH and ferry services from New Jersey are also accessible.
  • Plan Your Trip on the PATH.
  • Plan Your Trip on the NJ Ferry
  • Be sure to check the accessible trip box.

• Access-a-Ride (AAR) users can use the AAR bus stop at the front entry of PAC NYC for more convenient pick-ups and drop-offs.
  • The closest Access-A-Ride is located directly in front of PAC NYC (251 Fulton Street), but additional pick-up and drop-off locations can be found at:
    • 285 Fulton Street (One World Trade Center and One World Observatory)
    • 175 Greenwich Street (3 World Trade Center)
    • 160 Greenwich Street (4 World Trade Center)
    • 180 Greenwich Street (9/11 Memorial & Museum)
    • 185 Greenwich Street (the Oculus)
  • Learn More about Access-a-Ride.

Services for Patrons who are Blind or Have Low Vision

Alternate Formats

Large print Playbills are available at all performances.

Braille Playbills are available. Both large print and Braille may be obtained from the head usher or ticket taker.

Braille and Large Print Programs are provided by JBI Library. Funded with the generous support of the NYCT.

Other PAC NYC print materials will be made available in alternate formats upon request with at least two weeks’ notice. To request a document in an alternate format, please contact 212-266-3010 or accessibility@pacnyc.org.

Audio Description

Audio description is scheduled for select PAC NYC events throughout the year. Using a single earpiece connected to an infrared headset, patrons listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance. Audio describers start pre-show notes approximately 15 minutes before the performance begins.

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the Ticketing and Information Desk. Audio Described performances are marked on our calendar.

Touch tours are made available when possible in conjunction with audio described performances. Touch tours are marked on our performance calendar and space on the tour can be reserved when purchasing your tickets to an Audio Described performance.

For more information on scheduled audio described performances and touch tours contact 212-266-3010 or accessibility@pacnyc.org.

Services for Patrons who are Deaf or Have Hearing Loss

Assistive Listening Devices

Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Radio frequency assistive listening systems are installed in all theaters and headsets may be used at any seat. Headsets with induction neckloops are available for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset. Devices are distributed free-of-charge on a first-come, first-served basis. Devices are available at the Ticketing and Information Desk. Please request a device from staff as you arrive.

American Sign Language (ASL) Interpretation

American Sign Language (ASL) Interpretation is scheduled for select PAC NYC events throughout the year. PAC NYC partners with Hands On and All Hands In Motion for interpretive services. Please contact Hands On at info@handson.org or 212-740-3087 for more information on the interpreted series for Deaf and Hard of Hearing audience members.  ASL interpreted performances are marked on our calendar.

Captioning

Captioning is available for most PAC NYC performances, and is powered by Globetitles. Globetitles allows patrons to view captioning at any available performance from any seat at PAC NYC. Using a personal tablet or mobile phone patrons can visit: pac.globetitles.com. Patrons can also borrow a tablet from our Ticketing and Information Desk. Performances offering Closed Captioning are marked on our calendar.

HOW DOES IT WORK?

1. From your mobile device, visit pac.globetitles.com
2. The first slide of the performance will appear.
3. On the upper right-hand side of the screen you can adjust the size and color of the captions.
4. Please take a moment to ensure your phone is in silent mode.
5. The service will begin automatically with the show!

Open-captioning is scheduled for select PAC NYC events throughout the year. At captioned performances, an experienced captioner scrolls up to three lines of text onto a four-foot-long LED sign in sync with the performance. The sign is placed on or near the front of the stage and a section of seats in the front orchestra is made available to patrons who require the service and their guests. Designated captioned events are marked with Open Caption on our performance calendar.

Tickets in the captioned section are available in person, by phone or online at pacnyc.org. When purchasing in person or by phone, please notify staff that you need to sit in the captioned section. When purchasing online, click the Tickets button for the scheduled captioned performance, select the orchestra section and attest to your need for accessible seating by clicking the button with the open captioned symbol. Available seats in the captioned section will be designated with an “OC” on the seating map.

Our Seats

Our seats are 16 x 16in with 18in space between the armrests.
Standard seat height – 17in
Tall seat height – 29in with a footrest at 11in

For guests needing extra space outside of standard seating measurements, please contact accessibility@pacnyc.org or call 212-266-3010 for assistance booking seats.

Services for Patrons who have Mobility Disabilities

Accessible Entrances

The accessible Citi Entrance is available just west of the grand stairwell into PAC NYC. All theaters, the restaurant, and Ticketing and Information Desk are accessible. Accessible Ramps and Elevators allow patrons to reach all levels/areas of PAC NYC. Elevators are provided to navigate from the ground level to the main foyer and restaurant and to all levels of the theaters where accessible seating is present. We are grateful for Citi’s commitment to accessibility.

Accessible Seating

All theaters have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request/purchase wheelchair-accessible locations when ordering tickets. Seats with removable armrests are available in all venues.

Wheelchair accessible seating may be purchased by phone, in person, and online. Open seating locations where a patron may choose to remain in their mobility device or take a provided movable seat are indicated with a wheelchair symbol. Companion seats are indicated with a C. For assistance selecting accessible seats or for more information about accessibility for a person with a disability, please contact 212-266-3010 or accessibility@pacnyc.org.

Accessible Restrooms

Accessible restrooms are located on the 2nd and 3rd level of the building, accessible via elevator from the ground and the main 2nd level lobby.

Three ADA Single use restrooms (Large enough for companion assistance) are located on the 2nd level.

Two ADA Single use restrooms (Large enough for companion assistance) and 4 wheelchair accessible toilets are located on the 3rd level.

Services for Patrons with Sensory Processing Needs

View our sensory guide for Cats: “The Jellicle Ball”

Relaxed Performances

Relaxed performances are specially adapted theater shows designed to create a more inclusive and welcoming environment for audiences who may benefit from a more comfortable atmosphere. These performances are ideal for individuals with sensory sensitivities, autism spectrum conditions, learning disabilities, or anyone who prefers a less formal theatre experience. At PAC NYC we offer the following adjustments:

• Flexible seating and movement – Performances are sold at a lower capacity and audience members are free to move about the space and exit and enter as needed.
• Relaxed attitude towards noise – We embrace a more tolerant approach towards noise in the audience. Patrons can express themselves vocally or physically without fear of disrupting the performance.
• Preshow information – Detailed information about the show and the venue will be provided.
• Designated chill-out space – Spaces inside and outside the theater will be provided for audience members to retreat if they need a break from the performance’s sensory stimulation.
• Sensory tools will be available to patrons who need them.
• A supportive staff and environment.

For our relaxed performances, we invite our audience members to show up and experience the show in the way that best suits them. We aim to offer an opportunity for people who might find traditional theater settings challenging to enjoy the magic of live performance in a way that is inclusive and respectful of their needs.

Family Services

Three single use restrooms (large enough for family use) are located on the 2nd level of the building and two single use family restrooms are located on the 3rd level.

In the common area of the family use restrooms on the second and third floors, a changing table is available.

PAC NYC fully supports a woman’s right to breastfeed in our public spaces. Access to private lactation and breast-feeding spaces are available upon request at the Ticketing and Information Desk, located in the lobby entrance.