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FAQs

Got a question? Take a look at our Frequently Asked Questions.

General Information


Where can I find a schedule of performances?

The schedule of our upcoming performances can be found here.

What if I cannot attend my upcoming scheduled performance?

Tickets may be exchanged for a different date for the same production. Please note that there is a per-ticket fee for exchanges.

To exchange your tickets, please contact Audience Services at (212) 266-3000 or at info@pacnyc.org

Does PAC NYC offer gift certificates?

Yes! You can purchase them online on our Gift Certificates and Memberships page or over the phone at (212) 266-3000.

Tickets


How can I get early access to tickets?

Citi cardmembers and PAC NYC Members and Patrons will have access to pre-sales for all PAC NYC events, prior to ticket releases to the general public. Learn more about our Membership and Patron programs.

Is there a limit on the number of tickets I can purchase?

Tickets are limited to 9 tickets per performance. If you wish to book 10 or more tickets, please call us at (212) 266-3011. Groups of 10 or more receive 10% off and 20 or more receive 15% off.

When can I call with questions about tickets or events?

Audience Services staff will be available to assist you or over the phone at (212) 266-3000 during the following times:
Tuesday-Saturday: 12pm-8pm
Sunday: 12pm-6pm

Please note: While our phone lines are closed on Mondays, PAC NYC is open to visitors. Staff will be available on-site for assistance.

How do I receive my tickets?

Ticket Delivery Options:

  • Mobile (text message)
  • Print-at-Home (email – tickets@info.pacnyc.org)
  • Hold at Box Office (available for pick-up at the venue)

Tickets can also be mailed for a $3.00-per-order fee.

Can I print mobile tickets?

Yes, you can print your tickets that are sent to your email or mobile device.

How do I know if there are changes to my performance?

If a performance is cancelled, you will be contacted either via phone, text and/or e-mail. Cancellation information will also be posted to our website. To ensure you do not miss valuable information please make sure we have the most up to date contact information.

I exchanged my tickets; how do I receive them?

Tickets will be sent directly to your cell phone and can also be emailed or held at the Box Office. Tickets can also be mailed for a $3.00-per-order fee.

What if I misplace my tickets for a performance?

If you misplace your tickets to a performance, please contact Audience Services at info@pacnyc.org. Tickets will be sent directly to your cell phone, and can also be emailed or held at the Box Office. Tickets can also be mailed for a $3.00-per-order fee.

My Visit


What parking is available at PAC NYC?

On-street parking in lower Manhattan is extremely limited. PAC NYC does not provide parking.

Convenient, nearby parking garages include 75 West St., 90 West St. and 73 Church St.  Learn more about parking options.

Is there public transportation available near PAC NYC?

Public transport is the easiest way to access PAC NYC. Located at 251 Fulton Street at the corner of Greenwich Street on the World Trade Center Campus, our venue can be accessed by 13 subway lines, the ferry, and the PATH train. Learn more about public transport options.

Where is the closest vehicular drop off/pick up location to PAC NYC?

We recommend Barclay Street, north side, between Church and Washington Streets, which is a short walk from PAC NYC. Learn more about vehicle drop off options.

What dining options are available?

PAC NYC is home to Metropolis from visionary chef Marcus Samuelsson (Red Rooster, Hav & Mar), with interiors designed by David Rockwell and a locally sourced menu celebrating fare from the five boroughs. Learn more about Metropolis.

What accessibility options are available?

We want everyone who visits PAC NYC to feel welcome and find the experience rewarding. For more information regarding accessible offerings, visit our accessibility page.

When are PAC NYC public spaces open to visitors?

Daily hours are visible in the header on every page of our website.

My Support


How do I know I am a PAC NYC Member or Patron?

Members are donors who make contributions to PAC NYC. If you contributed a minimum of $50 you are considered a PAC NYC Member, and if you contributed a minimum of $1,000 you are considered a PAC NYC Patron. For our Inaugural Season only, we are offering a $10 membership. More Information.

How long does my PAC NYC Membership last?

Membership is valid one year (12 months) from the date of your first contribution and you are eligible for membership benefits during that time. You will receive reminders from the development department when your membership is up for renewal, so your member benefits do not expire. The $10 Inaugural Season membership is valid for the 2023/24 Season only (through July 2024).

How do I find out how much I have contributed?

For every gift made, you receive an acknowledgement email with a receipt for tax purposes from a development staff member with an “@pacnyc.org” email address. If you would like to know your cumulative giving history, email donoremails@pacnyc.org.

What is the Patron Services helpline and who is eligible to use this service?

PAC NYC Patrons who donate $1,000 or above are eligible to use the Patron Services helpline ((212) 266-3001) to reserve tickets or to arrange ticket exchanges or refunds.

Do PAC NYC Members and Patrons get invited to special events?

Yes! Members and Patrons will receive invitations throughout the year to in-person events that give you access to the PAC NYC beyond the stage performances. More Information.

Can I give a PAC NYC Membership as a gift?

Yes! You can designate a recipient of a PAC NYC membership when purchasing online or over the phone.

I have a question that is not covered here.


Please contact us using the Contact Us Form

We’re here to help. For any media inquiries, please reach out to press@pacnyc.org. For everything else, please reach out to info@pacnyc.org.