FAQs

The schedule of our upcoming performances can be found on our calendar.

Full-price tickets may be exchanged for a different date of the same production. Please note there is a per-ticket fee for exchanges.

Tickets may also be donated for a tax acknowledgement at least two hours prior to the performance. Acknowledgements will be sent within six weeks of your ticket donation.

To exchange or donate your ticket, please contact Audience Services at 212.266.3000 or at info@pacnyc.org.

Yes! You can purchase them online on our Gift Certificates and Memberships page or over the phone at 212.266.3000.

All sales are final; refunds are not permitted. Performers and prices are subject to change.

Full-price tickets can be exchanged and will be subject to a per-ticket exchange fee. If exchanging into a more expensive performance, you will be charged the difference in price. If exchanging into a less expensive performance, you will accrue account credit. Exchanges must be completed at least 24 hours prior to the performance.

Tickets purchased via third-party platforms and online resellers are final sale and not exchangeable. We recommend only purchasing directly through PAC NYC to ensure the validity of your tickets.

Tickets may be donated for a tax acknowledgement at least two hours prior to the performance. Acknowledgements will be sent within six weeks of your ticket donation.

To exchange or donate your ticket, please contact Audience Services at 212.266.3000 or at info@pacnyc.org.

Citi cardmembers and PAC NYC Members and Patrons will have access to pre-sales for PAC NYC events, prior to ticket releases to the general public. Learn more about our Membership and Patron programs.

Tickets are limited to 9 tickets per performance. If you wish to book 10 or more tickets, please call us at 212.266.3011 or fill out our Group Sales Request Form. Groups of 10 or more receive 10% off and 20 or more receive 15% off.

Audience Services staff will be available to assist you or over the phone at 212.266.3000 during the following times:
Tuesday-Saturday: 12pm – 5pm and until show time on event days.

Ticket Delivery Options:

• Mobile (text message)
• Print-at-Home (email – tickets@info.pacnyc.org)
• Hold at Box Office (available for pick-up at the venue)

Tickets can also be mailed for a $3.00-per-order fee.

Yes, you can print your tickets that are sent to your email or mobile device.

If a performance is cancelled, you will be contacted either via phone, text and/or e-mail. Cancellation information will also be posted to our website. To ensure you do not miss valuable information please make sure we have the most up to date contact information.

Tickets will be sent directly to your cell phone and can also be emailed or held at the Box Office. Tickets can also be mailed for a $3.00-per-order fee.

If you misplace your tickets to a performance, please contact Audience Services at info@pacnyc.org. Tickets will be sent directly to your cell phone, and can also be emailed or held at the Box Office. Tickets can also be mailed for a $3.00-per-order fee.

On-street parking in lower Manhattan is extremely limited. PAC NYC does not provide parking.

Convenient, nearby parking garages include 75 West St., 90 West St. and 73 Church St.  Learn more about parking options.

Public transport is the easiest way to access PAC NYC. Located at 251 Fulton Street at the corner of Greenwich Street on the World Trade Center Campus (6 WTC), our venue can be accessed by 13 subway lines, the ferry, and the PATH train. Learn more about public transport options.

We recommend Barclay Street, north side, between Church and Washington Streets, which is a short walk from PAC NYC. Learn more about vehicle drop off options.

PAC NYC is home to Metropolis from visionary chef Marcus Samuelsson (Red Rooster, Hav & Mar), with interiors designed by David Rockwell and a locally sourced menu celebrating fare from the five boroughs. Learn more about Metropolis.

We want everyone who visits PAC NYC to feel welcome and find the experience rewarding. For more information regarding accessible offerings, visit our accessibility page.

Daily hours are visible in the header on every page of our website.

Children ages 5 and up are welcome at ticketed events unless otherwise noted. All attendees, regardless of age, require a ticket. All ages are welcome to our free Lobby Stage programming.

Members are donors who make contributions to PAC NYC. If you contributed a minimum of $50 you are considered a PAC NYC Member, and if you contributed a minimum of $1,000 you are considered a PAC NYC Patron. Learn more about our Membership and Patron programs.

Membership is valid one year (12 months) from the date of your first contribution and you are eligible for membership benefits during that time. You will receive reminders from the development department when your membership is up for renewal, so your member benefits do not expire.

For every gift made, you receive an acknowledgement email with a receipt for tax purposes from a development staff member with an “@pacnyc.org” email address. If you would like to know your cumulative giving history, email donoremails@pacnyc.org.

PAC NYC Patrons who donate $1,000 or above are eligible to use the Patron Services helpline (212.266.3001) to reserve tickets or to arrange ticket exchanges or refunds.

Yes! Members and Patrons will receive invitations throughout the year to in-person events that give you access to the PAC NYC beyond the stage performances. Learn more about our Membership and Patron programs.

Yes! You can designate a recipient of a PAC NYC membership when purchasing online or over the phone.